What It Means for Our Customers
This transformation marks a significant milestone in our journey to bring you even more value and a wider range of services. We’re committed to continuing to provide exceptional customer service and deep market expertise, ensuring you can hire smarter and onboard faster.
Our priority is not disrupting your current services. We anticipate exciting opportunities in the future, but for now, it’s business as usual. Please continue using the same products, email addresses, and contact phone numbers for all your needs.
As we roll out updates, we will be with you every step of the way to help you get the most out of your screening program.
What questions can we answer for you?
Read All FAQsCustomer satisfaction is a top priority for First Advantage. We are focused on providing best in class experience to our combined customer portfolio without bringing any unnecessary disruption to their established processes and workflows. Customers will continue using the platform they are currently using.
Contracts and pricing will not change unless new services are added.
No program changes are planned beyond seeing the First Advantage brand on your current products. During the coming months, we will introduce you to now-available products and services to help you Hire Smarter. Onboard Faster®. You can select how much or how little you would like to implement to enhance your program. What won’t change is our commitment to uninterrupted services with focused account management support.
No, continue to reach out to your same support. The entire team remains dedicated to providing you with exceptional care.
Yes. The products and reports you currently use will remain available and you can continue to use as you have done historically.